File a local police report
You will likely need a crime reference number for your bank, your insurer, and any civil claim. Bring printed evidence and ask for it to be recorded as fraud rather than a civil dispute.
First 48 hours
Speed decides the outcome. Every hour reduces what can be frozen or reversed, so start at the top and do not wait to see whether the other side replies.
Ask explicitly for a recall or reversal on the outgoing transfer and say the words fraud and unauthorised beneficiary. Transfers are hard to reverse once withdrawn, but same-day recalls are occasionally stopped in the receiving account. Ask the bank to freeze any further scheduled payments, flag the beneficiary, and log the case in writing with a reference number you keep.
Copy the transaction hash from your wallet or exchange history and trace the destination in a block explorer. If the funds landed at a known exchange, file a report through that exchange's compliance or fraud channel with the hash and the address. Exchanges can and sometimes do freeze accounts before withdrawal. Report the address to Chainabuse at the same time so it becomes public. Do this in hours, not days — after the funds pass through a mixer, nothing further is possible.
A credit or debit card payment is your strongest position: open a fraud dispute with the issuer and, separately, a chargeback for goods or services not received. PayPal goods-and-services payments carry buyer protection; friends-and-family payments do not. Be realistic about Zelle, Cash App, Venmo, and bank transfers — because you authorised them yourself, reimbursement is discretionary. Report them as a scam in writing anyway and escalate past the first representative.
Screenshot the whole operation now: the platform dashboard and balance, the website including its about and contact pages, every chat thread with names and phone numbers visible, the payment confirmations, the wallet addresses, and the invoices. These sites and accounts disappear within days and your evidence goes with them. Save full-page captures with the URL and timestamp visible, and export chat histories where the app allows it.
If you entered a password, a one-time code, or seed words anywhere, or granted remote access to your device, assume the account is compromised. Change the password and revoke active sessions on that account and anywhere the password was reused, re-enrol two-factor authentication, and check for new payees, forwarding rules, or connected apps. If seed words were exposed, move any remaining funds to a newly generated wallet immediately.
Submit the domain, the exact amounts and dates, the beneficiary or wallet address, the receiving institution, and the contact identities. For US domestic wires this is the highest-value step available: IC3's Recovery Asset Team can trigger the Financial Fraud Kill Chain and ask the receiving bank to freeze funds, which is built around reports filed within roughly 72 hours. File immediately, and file even if your loss is small.
You will likely need a crime reference number for your bank, your insurer, and any civil claim. Bring printed evidence and ask for it to be recorded as fraud rather than a civil dispute.
In the US, file at reportfraud.ftc.gov, which feeds the Consumer Sentinel database investigators use to link complaints across victims. Elsewhere, use the equivalent national consumer body.
Find the registrar via WHOIS and submit an abuse report with your evidence. Registrar and host suspension is the fastest route to taking a live site down before the next person pays.
Report the messenger accounts, social profiles, and any paid advertisements that carried the approach. Ad-network takedowns cut the traffic supply the operation depends on.
If the operation cloned a real bank, retailer, or brokerage, tell that company's fraud team. They can pursue the registrar and take legal routes that are unavailable to you.
File a report here so the domain, wallet, handle, and beneficiary are documented and indexed. Reused identifiers are what connect a brand-new site to an operation already on record.
Warning — the second scam
Within weeks of a loss becoming known, most people are approached by a recovery agency, a blockchain tracing firm, a lawyer holding a settlement, or a regulator's compensation unit. They will know the amount and the platform, because victim lists are sold and reworked. Every one of them charges an upfront retainer, gas fee, or tax before release, and the recovered balance they show you does not exist. Recovery only ever runs through your bank, your card issuer, and law enforcement, and none of them ask you to pay to get your money back. Neither do we, ever.
See documented recovery-fraud alertsFile with the body covering where you live. These are official government and law-enforcement channels, and none of them charge a fee to accept a fraud report.
FBI Internet Crime Complaint Center (IC3)
United States
The primary channel for wire and online fraud. Complaints route to FBI field offices and to the Recovery Asset Team for possible fund freezes.
www.ic3.govFTC ReportFraud
United States
Feeds the Consumer Sentinel database used by federal, state, and international investigators to connect complaints against the same operation.
reportfraud.ftc.govAction Fraud
United Kingdom
National reporting centre for fraud and cybercrime in England, Wales, and Northern Ireland; reports go to the National Fraud Intelligence Bureau.
www.actionfraud.police.ukCanadian Anti-Fraud Centre
Canada
Joint RCMP, Competition Bureau, and OPP centre that collects fraud reports and issues national alerts.
antifraudcentre-centreantifraude.caScamwatch (National Anti-Scam Centre)
Australia
Collects reports, disrupts active campaigns, and publishes current scam warnings.
www.scamwatch.gov.aueConsumer.gov
International
Cross-border complaint portal shared among consumer protection agencies in more than forty countries.
econsumer.govOnce the urgent steps are done, submit a report or email alerts@scamalerted.com. Your name is never published. The domain, wallet, and handle are — so the next person searching them finds the record before they pay.