Policy
Corrections and re-grades
A documented request from a verified operator is the fastest route to a change. A legal threat with no documents attached is the slowest.
01We would rather be corrected than be wrong
Alerts are built from user reports and open-source records, and both can be incomplete or wrong. Where an alert about your business contains an error, it gets corrected. There is no fee, no form to purchase, and no reputation-management upsell attached to any of this.
Anyone contacting you offering to have an alert removed in exchange for payment is not us, and is running a scam of exactly the kind this feed documents.
02Who can request a change
- An owner or authorised officer of a business named in an alert, writing from an email address on the domain in question.
- A person who filed a report and wants their own name, initials, or details amended or withdrawn.
- Anyone who can identify a specific factual statement in an alert that is demonstrably wrong.
03What to send
Documents may be redacted for privacy so long as the redaction does not obscure the point being proven. We neither require nor want anyone's customer payment details.
- The exact URL of the alert, and a direct quote of each statement you say is inaccurate.
- What the accurate statement is, and the document that establishes it.
- Company registration or incorporation filings in the jurisdiction the site claims to operate from, matching the name on the disputed invoices or payment instructions.
- Any licence or authorisation number that can be confirmed independently in the relevant regulator's own register.
- For a disputed transaction: proof of delivery, a completed withdrawal, a settled refund, or a signed contract.
- For a disputed identifier: evidence that the wallet address, beneficiary, or handle is not associated with your business.
04How the request is handled
An analyst re-runs the original verification against your documentation, re-checks the registers and the identifier history, and where relevant contacts the reporter to confirm the current state of their transaction. Every request is acknowledged, and documented requests are resolved without unnecessary delay.
There are four possible outcomes: the alert is corrected and a dated correction note is appended; the severity is lowered, including to Cleared where the evidence supports it; the alert is withdrawn in full, with a note left where it was previously indexed; or the alert stands, in which case we set out which evidence we relied on and why.
05Right of reply
Any business named in an alert may submit a concise written response, and it will be published on the alert itself alongside our findings even where we disagree with it. This is the fastest available route to putting your account in front of the same readers.
06What will not be withdrawn
- Accurately reported, documented losses, on the grounds that they are commercially inconvenient.
- Registration, hosting, or certificate history for a domain, or the demonstrable origin of imagery used on it.
- An alert where the only argument offered is a legal threat unaccompanied by documentation.
- An alert about a domain that has since changed hands, though a dated note making the change of operator explicit will be added.
07Legal notices
Formal notices, including copyright complaints concerning material reproduced in an alert, should be sent to corrections@scamalerted.com with enough specificity to identify the material at issue. Every notice is assessed on its merits and answered substantively rather than reflexively.
Send correction requests to corrections@scamalerted.com with the alert URL in the subject line.